I would like to start by saying this is his 3rd rzr and he still owns 2.
On Sep 14 he purchased a rzr XPT from a southern CA top Polaris dealer so he could get in his new ride at the start of the season . ( he paid full price for it).
We take an annual 3 day trip in the Sierra’s every year,(7 hours away from where we live) so the plan was to take the rzr out to properly break the unit in on this trip. He was very excited to do this 3 day trip in his new xpt.
Unbelievably, 10 min into the trip his engine light came on and he lost significant power. We now know that the motor had received a bad code ( P1234) and the turbo was not working.
Upon our return, he took the rzr back to the delarship to find out the problem.
Within a few days the dealer contacted us and said the rzr is ready and needed to have the ecu reflashed.
Feeling hopeful, the following weekend we went on another local ride and after a few minutes the engine light went on again. Unbelievable…..at this point you can only imagine the frustration and aggravation how we felt.
We all agreed since we were going to camp rzr the following week we would let the "Camp RZR service depot " assess and "cross fingers" solve the problem.
To make a long story short, the Polaris tech guys worked all day with 8 separate trips to Oldsmobile hill to figure out what was going on, but they didn’t. This included replacing some of the harnesses/ sensors and a new ecu . (I would still like to give some credits to all the tech guys who tried to work on the rzr , they did try hard with no luck).
At this point they advise us to take the rzr back to the delar and they will try to figure out what they need to do.
Another weekend lost…..
That Monday we took the rzr back to the delar this time it took them two weeks to find out from Polaris that they recommended replacing the complete harness.
Completely exhausted and exasperated, it took another week to receive the harness and another week to install it as it was a big job.
Now thanksgiving weekend was lost!! Seriously! Please try to imagine how he felt . ( thanksgiving weekend at glamis is our biggest weekend of the year with no XPT to enjoy).
Upon our return from glamis, we went to pick up the rzr and decided to test it in their parking lot. Guess what happened 🙂 yes engine light came on again and
The rzr felt worse then it was running at camp rzr, it felt like we took a huge step backwards.
At this point it has been over 5 weeks since he got the rzr and all it did was sit at the dealership for repair while Polaris still has no clue what the problem may be.
Two days later the dealer contacted us saying the problem has been resolved and the car is ready for pick up.
Few weeks later we went on another local ride and within few min of taking the rzr off the trailer guess what 🙁 engine light came on. I am serious.
As I write this letter the rzr is still sitting at the dealership with no clue on how to repair it.
It’s now has been over 4 months since he got the rzr.
My friend wanted to share his exerience with Polaris customer service which is below standard . This has been the most horrible experience he has ever had and is beyond disappointed in the way Polaris has handled the situation.
The lack of response from their depot plus the lack of answers makes him feel lost and confused.
At this point all we can do is pray 😉 and hope Polaris will take care of him.
