winch question?

I took my 2012 xp 550 browning edition in for repair as my winch didn’t work and the machine was only a year old and I had never used the winch. they told me they put a new contactor on to repair the problem. as you probably know the browning edition comes with the winch installed. I later found out that the in button is out and out is in. I checked the yellow and blue cables and they looked like they were in the right place. , I am wondering if the tech pulled the cable all out and rewound it the wrong way for some reason. If you stand at the front of my machine the free spool switch is on your right. Should the cable go over the top or underneath of the spool. The big yellow and blue cables and rewinding the winch the wrong way are the only two ways to reverse the winches proper direction aren’t they?? thanks