I recently ordered two snorkel kits for my Polaris’ on Black Friday. I live in Canada, so there were not any options for shipping except for "Canada Standard". In my mind, when I hear the word "Standard", I think standard mail (USPS). With that said, I was rather upset when UPS showed up at my door and I had to pay an extra $157.25 in brokerage fees on top of the $72.34 I already paid for shipping. I realize that there is no way to get around the brokerage fees unless the product gets shipped via USPS. If I would have known the snorkels were getting shipped via UPS, I never would have ordered them in the first place or I would have had them shipped to an American address and picked them up myself.
I was very disappointed in this lack of transparency and communication. Just when I thought I was saving some money ordering on Black Friday, it ended up costing me significantly more when it was all said and done. By the time it was all said and done, it ended up costing me $846 for two snorkels. I realize and accept responsibility for not digging deeper about how the product was being shipped and assuming "standard" meant USPS. However, what is even more frustrating is I e-mailed them 3 times through two different e-mail addresses (both their website contact info and through the e-mail address they contacted me through with the receipt) and have yet to hear from them. So, if you have any issues, don’t expect to hear from them any time soon.
Anyways, I just wanted to warn any Canadian Polaris owners if you order anything form High Lifter, expect to pay literally hundreds in duties and brokerage fees. And for all the other Polaris owners, don’t expect to hear anything back from them if you do have issues.
So there is my story. Thanks for reading and have a happy New Year everyone! Pumped to hit the trails in 2016!
