Warn Winch question

Hello, I just installed a warn 3000 vantage winch on my rancher.
I had a question and wanted to know if anyone else ran into this problem.

When I went to test it, I turn the key on, (I don’t start the atv) the "out" button works fine, but when I use the "In" the rancher shuts off (screen goes blank)and the winch doesn’t work. Almost like a short.

I’ve installed 3 of these before and never ran into this, it’s pretty straight forward and just wondering if I’m overlooking something.

I’ve contacted Warn but haven’t heard back yet, I did find this on a google search but I don’t think they apply because its brand new out of the box unless it came broke.

Problem #2
Winch will not operate in the Power “IN” mode.
Cause:
A) The pins inside the remote control plug have been pushed out of position or bent, preventing contact with the corresponding receptacle in the control box.
B) One of the power “IN” solenoids is sticking or is damaged from prolonged use, which has overheated the solenoid.
C) The thermal protective switch is defective, or has tripped because the motor has over heated (old M-10000’s and industrial winches)

Thanks for any help or suggestions