I purchased a Viper winch based on recommendations here and else where saying they were great winches and had great customer service. I purchase a 3000 lb Max winch a month ago and used it for first time on x mas plowing snow. It broke, cracked the housing. The customer service has been horrible, and now they are telling me I will pay shipping to have them see if they will fix it or replace it. It is brand new, now the price of winch just went up and I’m out winch for 3 weeks while they decide what to do. If someone is considering one of these, I would look into another brand. I might ask for refund and purchase another brand myself. Just thought I would share honest feedback and save someone else the hassle.