OK so, I get a phone call today from my cell provider, tech support dept(or what my caller id says)telling me they are returning my call?
I’m like, well I didn;t call you
they proceed to tell me, on there caller ID< it was my cell number and person said they were me
also proceeds to tell me how they order a 1,00+ dollars worth of new things to be shipped to a southern state??
claiming to bill my account for it all??
I’m lie WTF, hell no, I ain’t paying for that crap, and how the hell did this happen
I also ask if they can trace the call they got, as I figure the phone company should be able to trace a call
TECH says NO cannot do that
I’m like why not, and he proceeds to tell me how for the past 4 yrs he’s been having same like problems I am with someone using his account
I’m like I don’t care what your issue’s are FIX mine, I am NOT going for yrs with some a$$ buying things and billing my account
he then says, OK, I’ll transfer you to out law enforcement dept
in which, after 20 minutes on hold he comes back on and says, need to talk to tech support, WHICH happens to be what he told me he does??
I say well ain’t you tech support??
and he says well yes but??? let me get you my boss
so, end up talking to him, who connects me to there fraud dept
which after 20 minutes on hold, I get disconnected, which at this point has me wanting to strangle someone!
get Fraud dept on phone, go over all issue’s and they say, its a 100% case of fraud, and there on top of it?? I won’t be liable for anything, BUT I need to keep an eye on things for a few bill cycles, have a new account with them, and blah blah
I then express my unhappiness with them disconnecting me from my long wait on hold, and also, pissed that first tech, out right told me to NOT worry about this and that there was nothing that could be done, which was bull crap, and he shouldn’t be representing there company
NOT to mention NOT happy someone was pretending to be and tricked them so easy, as they came right out and said, it was a worker that didn;t follow procedures that let this who ever get into my account, that allowed them to order things under my name??
HOPE they fire this person!
also told them I will NOW be holding them liable for any other issue’s that come of this, as they just admitted to me, it was them that allowed this to happen!
I’m like, well I didn;t call you
they proceed to tell me, on there caller ID< it was my cell number and person said they were me
also proceeds to tell me how they order a 1,00+ dollars worth of new things to be shipped to a southern state??
claiming to bill my account for it all??
I’m lie WTF, hell no, I ain’t paying for that crap, and how the hell did this happen
I also ask if they can trace the call they got, as I figure the phone company should be able to trace a call
TECH says NO cannot do that
I’m like why not, and he proceeds to tell me how for the past 4 yrs he’s been having same like problems I am with someone using his account
I’m like I don’t care what your issue’s are FIX mine, I am NOT going for yrs with some a$$ buying things and billing my account
he then says, OK, I’ll transfer you to out law enforcement dept
in which, after 20 minutes on hold he comes back on and says, need to talk to tech support, WHICH happens to be what he told me he does??
I say well ain’t you tech support??
and he says well yes but??? let me get you my boss
so, end up talking to him, who connects me to there fraud dept
which after 20 minutes on hold, I get disconnected, which at this point has me wanting to strangle someone!
get Fraud dept on phone, go over all issue’s and they say, its a 100% case of fraud, and there on top of it?? I won’t be liable for anything, BUT I need to keep an eye on things for a few bill cycles, have a new account with them, and blah blah
I then express my unhappiness with them disconnecting me from my long wait on hold, and also, pissed that first tech, out right told me to NOT worry about this and that there was nothing that could be done, which was bull crap, and he shouldn’t be representing there company
NOT to mention NOT happy someone was pretending to be and tricked them so easy, as they came right out and said, it was a worker that didn;t follow procedures that let this who ever get into my account, that allowed them to order things under my name??
HOPE they fire this person!
also told them I will NOW be holding them liable for any other issue’s that come of this, as they just admitted to me, it was them that allowed this to happen!
BUT scammer’s , just plain suck
love to get my hands on them and teach them a lesson they apparently don’t understand, and bury them in a deep hole to allow a lot of time for it to sink in!!!
??? 2 hrs on the phone today for bullcrap!
