Rubicon 2016 esp shift Honda 500

What i think is a problem.I bought HONDA because there is no problem but my new vtt with esp changing gear when you are at gear 3 and going down to neutral betwen 2 and first you hear the solenoid clac clac clac and a bar show on the display but does not go to 1 So i have to put the contact off and restart and sometime more then one before it goes to 1 and after neutral.Thank you for taking care. Babin