First of all, their website is one of the worst websites I have ever had to navigate. The login page is a pop-up from their home page. The amount of loan information available once you’ve logged in is almost non-existent. The way you setup a payment is horrendous!! You cannot choose a payment date, you can choose how many days before your payment due date that you would like your payment to go through, up to 9 days (confused? So am I!!). You cannot save your banking or debit card information (which leads me to believe that their online security isn’t all that great, and they know it). Honestly, I’m half surprised the site isn’t riddled with pop-ups and ads. It feels like a high school students final assignment for their Into to Web Design class. I didn’t really notice any of this when we first got the loan because I setup the auto pay and really just forgot about it. Until I had to make a change. I just wanted to up my payment by $50!! It took me 30 minutes to figure out how to do that!!
Ok, so getting past the visually displeasing, non-helpful, non-informative nature of the site, I had one simple task left. You see, I am in the military and move every few years. I recently moved overseas and now have an APO address. Their website does not offer an APO option when I try to update my address. Seriously!?! That was the final straw. Call me old fashioned, but I am writing a letter (yes, a snail mail letter that someone has to physically open!!) to their headquarters (if I can find a good address on their website). I really cannot wait to make the last few payments and be done with them!!
The morale of my misadventure: if you ever get offered a loan through Sheffield Financial, DO NOT do business with them. They claim to be the leader in low APR motorsports financing, but the truth is they are a cheap, poorly ran business with no support for military!!
End rant.
