Polaris IDD… Little help…

Just brought home my X-Mass gift to myself… XPT… While at the dealer I had them install the Polaris IDD… As is I failed to have them do a walk through prior to heading home… Three hour trip… When I unpacked my gift, I soon learn that the unit could not locate any satellites…. I completed the down loads and still no satellites… Called the dealer, and they had no clue… Stated they never really received ant training on the IDD….

As is I’m wondering if any one has experience the same before I loader up and head on down the hill…

Hoping it’s something simple that was missed…

Thanks…