Outlander gearshift

HI.
Anyone who has trouble during gearshift on outlander? When i change gear it often comes a "scratching" sound before it goes right in to the selected gear.. Went to the dealer to check it out today, but they say it is like it should be.. Told me to move it a little forward/back before trottle to be sure its in gear… I don`t think this is the right way…. Anyone who knows if it is possible to adjust this in any way?