Extremely ripped off by Dealer? Need advice.

So a friend of mine picked up a 03′ Predator 500. Mostly stock, just had a high compression wiseco piston. It would start but idle terribly, and would die if you touched the gas. I didn’t have time to work on it for him, so he decided he wanted to take it to the local Polaris dealer in town here, and have them work on it.

Well, he took it in, they had it for about 6 and a half weeks, and after calling them numerous times, he decided to go pick it up. The mechanic said it had a broken valve spring, and a shim fell into the bottom end, so he had to split the cases? And the shim "nicked up" the crank, so he had to "clean it up". I asked him if he’s saying he had to work scratches out of the journals, and he looked pretty clueless what I was talking about.

He said he also returned it to stock, putting in a stock piston. Asked him if he put in a new sleeve, and he said "nope it looked good". So from what I can tell, he put in new valve springs, a stock piston, and split the cases for who knows what reason. Have a feeling he never split the cases, just wouldn’t make sense.

Also their mechanic wanted the service manual we had to help "speed things a long", and when he was all done, he was all "thank god for that manual, that helped so much".

But anyways, we took the quad back, just needing a new intake boot because the mechanic said it has a pinhole in it somewhere, causing the engine to die if you touch the throttle. Which doesn’t make sense to me, usually a vacuum leak like that would cause the throttle to hang. Got it back to the garage, and the intake boot clamp was completely stripped out, and extremely overtightened. So were the two bolts holding it to the engine.

In the end, the bill for this crap, was over 3 grand. And it still doesn’t run right. Ordered a new intake boot, as the old one looked fine, but their brilliant mechanic said that’s all it needs. Guess we will see? He also replaced things like the fuel pump, and fuel lines, which were totally fine, no idea why he would, and without asking the customer if he should.

This seems completely outrageous to me. My friend doesn’t know much about mechanics, can’t believe a dealer would rip someone off this bad.

Is there anything we can do about this dealer? He already paid, as they told him basically he had to, otherwise they would keep his quad.