Picked up my ACE 900 SP on Thursday evening. Saturday and Sunday were spent accessorizing the machine. Front and back brush guards, winch.
When I went to the rear of the machine to install the rear brush guard I noticed quite a bit of thread showing on the nuts that hold the rear suspension to the frame. Upon further inspection BOTH left and right nuts (seen in the below pic) are completely loose!
Contacted the dealer, they are going to take it back and do a once over, but was really disturbed to hear the bolts are factory installed and not part of the dealer assembly. This is a potentially serious and dangerous way to send a unit out of the factory, lets not talk about what could have happened had I not noticed and been out on a remote trail or stressing the machine.
Really dissapointing was my call to Polaris who tells me they can’t do anything for me or even allow me to speak to a supervisor until the dealer submits a warranty claim on it. Not sure what I really expected from Polaris, but at least permitting me to speak to someone other than the guy who picked up the phone who had to leave to ask a supervisor what he was telling me would have been nice. A little customer sympathy would have gone a long way here. I mean I can speak with a supervisor when there is a screwed up $5 Amazon order!
But the real damage they have caused is more personal, its not often I buy a new machine and now I feel like – "The Polaris QA at the factory is so poor my unit is falling apart cause it was not put together properly and it has not even touched the dirt yet?!?!?"
And while my personal damage is probably the exception, rather than the rule. Just kinda sucks to be the exception.
So will see what happens, looking forward to opening a warranty case on my brand new unit with less than 20 minutes on it.
