2012 Sportsman® X2 550 Seat & Utility Box Problems

I have two problems and hoping someone on here can help.

1) Utility box will not dump like it should. It use to work when I would pull up on Release Strap. Now it doesn’t. The back seat is up (for one person use). I pull the Release Strap and nothing. I have to take the main seat off, manually pull out the big black plastic piece at an angle, and finally pull strap to have the two black plastic J hooks come off the frame (sorry don’t know official part names). In other words when I pull the strap it releases the J hooks but not the main black plastic piece that the strap travels through. This is very frustrating as I can no longer use the box as a dump box.

2) Rear passenger seat no longer converts to a one seater. It did up till a couple weeks ago. I have the backrest up and it is locked cause it doesn’t want to fold back down. It doesn’t matter what position it is in (I believe there are three). Then there is the bottom position which technically isn’t a position as it isn’t suppose to lock so the seat can be folded down. This is extremely frustrating as I cant fully use the utility box when having one person on the quad.

Any thoughts / suggestions?