Please help with a custom tune!

Hey guys I sent an email to neil but I thought I would post here as well in case he is out of the office.

I installed the custom tune for the cams and exhaust you sent me. I have a 1000 xp exhaust that I fabricated to work on the bike and the HO cams. The idle is set to 2%. With these cams it will not idle at 2% you have to hold the throttle to around 4 or 5% and it will idle fine. I can not find any adjustment for the idle so I assume its in the software? If so I need to get this corrected asap please Im trying to head out of town on a ride and I cant get this thing to idle for anything. Please let me know how I can get this fixed. ANOTHER REASON not to buy a tuner from anyone other than someone you know will be there to help you when you have problems guys!

Thanks