Over a year ago I won a gift certificate At a NON ATV event (Crawl For a Cure). I decided I needed a spare tire holder for my RZRs and gave them a call. They had one in stock. Not 5 minutes after I hung the phone up I got a call back (Caller ID) to double check the year of my rig to make sure that the clamp size was right. What great customer service seeing as how I was making a 200 mile round trip to go get it.
I got to there showroom / Manufacturing facility on a Sat. morning to find owner and several others working away. As a business owner and a manufacturer I was impressed at the 10Ksf facility. It was incredibly clean and well organized. I was also impressed to see that all the equipment used was in house. CNC, Laser cutting tables, Ovens, Molds, everything.
I was treated with ultimate respect considering I was getting free stuff. One would think I was dropping 50K in cash the way I was treated. Not only did I get my tire holder but the owner made sure I used the full amount of my certificate. I walked out with an additional few odds and ends.
We all have a choice on where to do business. Factory UTV and earned my loyalty.
-Ed
