The primary clutch sheave has major porosity in the casting upon inspection of the busted in half part.
I brought the unit (out of warranty) into Polaris per their recommendation. They sent pictures to Polaris asking for a good will replacement of the primary clutch. My dealer has never seen this issue, but I certainly have see the issue on forum posts (possibly from this board).
Polaris came back with an a-holish response saying that porosity is natural in casting. They claimed the clutch was broken due to pry marks. *screeching halt noise* Excuse me? Why would I pry on my clutch? They also indicated the clutch case gasket was damaged and may have allowed in dirt. Prior to opening the case up for inspection, I had never gone in there. The machine sits in my garage 90% of the year.
I am seeking advice at this point.
A new Polaris primary and secondary clutch replacement will cost over 1500 dollars. If Polaris won’t cover this repair, riding season is out of the question for me this year. I am also contemplating ditching this unit. I have $17k that I owe on it, and if the wimpy thing can’t even handle 2 feet of water with it’s poorly designed belt drive system, it has no purpose being in my garage. Polaris obviously identified the issue with their response of the vented belt housing.
Has anyone else had this issue? Do you recommend I call customer service and work directly with them to communicate my issue? Should I file for a lemon law claim?
Any advice, phone numbers, or solutions you can offer are greatly appreciated.
